Fresher Hiring For Technical Support Associate @ "IBM" in Bangalore/Hyderabad
About Company
Name: IBM
Website: www.ibm.com
Job Details:
Education: B.E/B.Tech
Experience: 0-2 Years
Job Location: Bangalore/Hyderabad
Job Description:
Technical Support Associate
Be part of a team of technical experts, motivated by a desire to facilitate customers and be
responsible for providing voice support to IBM Internal End Users and External Commercial Account
End Users across North America, EMEA and Asia-Pacific.
Handling complex customer scenarios, documenting solutions, and effectively providing dependable
and timely resolution to all product related technical issues experienced by customers
Providing remote Infrastructure support delivery and performing problem cause analysis
Collaborating with fellow support colleagues and other internal organizations to provide superior
customer service
Providing direct technical assistance to customers via phone, email, and chat.
Candidate Profile
Bachelor�s Degree (B.E/B.Tech)
0 to 2 years of experience with good communication skills
Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
Demonstrable ability to handle various tasks or projects with changing priorities.
Utilize available time efficiently in order to achieve effective and efficient results
Ability to assemble a complete and accurate problem/symptom description of reported issues.
Ability to listen to and work with customers in real-time to resolve issues.
Knowledge in commercially standard software applications and major desktop operating systems.
For Future Reference.
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