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Fresher Hiring For Technical Support Engineer @ "HP" in Bangalore

About Company

Name: HP


Job Details:

Education: B.E/B.Tech

Experience: 0-2 Years

Job Location: Bangalore

Job Description:

Technical Support Engineer

Troubleshooting & resolving complex technical issues in customer environment

Share best practices to reduce problem occurrences

Present action plan to customer and take consent. Also ensure there is no adverse impact of the

action plan on the network.

Replicate customer environment in Lab

Escalate the issue in timely manner

Keep customer informed and set realistic expectations on issue resolution.

Contribute towards Knowledge Management

TAC should ensure he/she stays abreast with all the NPIs and changes/updates to the product.

Candidate Profile:

Bachelor�s degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.

0-2 Years� experience

Network technologies including Routing, Switching, Wireless, Security and Network management

Good knowledge on switching (OSI Layer2, Sub-netting, VLAN, STP etc.) and routing

(Layer3, IP, Static and Dynamic routing etc.) technology.

Working knowledge and understanding of access and core layer switch

Basics of WLAN technology (802.11 Standards, Controller and APs)

ACSA certification will be added advantage

 For Future Reference.

Submit Resume


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