Fresher Hiring For Customer Support Representative @ "Groupon" in Bangalore
About Company
Name: Groupon Website: www.groupon.com
Job Details:
Education: Any Degree
Experience: 0-3 Years
Job Location: Bangalore
Walk-in to 22nd & 23rd Aug 2018 Between 09:30 AM to 11:30 AM @ Bangalore
Job Description:
Customer Support Representative
Respond to email and chat from our current and future subscribers, ranging from simple usage
questions to unique circumstances that come up with a specific offer
Be a first point of contact to handle and resolve customer complaints.
Resolve customer issues in a timely and consistent manner
Manage time and productivity to meet daily individual and team ticket targets
Stay current with knowledge of internal ticketing system, customer portals, back office databases,
Groupon redemption procedures, and specifics around different types of merchant features
Identify and escalate issues appropriately.
Compose thoughtful and accurate messages or customize prepared responses to customer emails
and chat
Research information and troubleshoot problems using available resources.
Candidate Profile
Graduation should be completed
Freshers / 0 � 3 years (Candidates who are awaiting for the results can also apply)
Previous professional experience in a customer service capacity, preferably in a high volume,
transactional environment Strong written and verbal communication skills
Skilled and eloquent in writing.
Strong communication and interpersonal skills.
Ability to work under pressure and adapt quickly to adverse situations.
Experience in e-commerce or back office environment will be an added advantage
Comfort in a computer based role for up to 8 hours a day
Ability to work in any shift based on business needs.
Other details:
Process: Non-Voice (Email & Chat)
Work Timings: Night shift -predominantly & Weekly 2 days off
Transportation: Cab Provided Pick and Drop (30 KMS Radius)
Venue Address
Gopalan Global Axis (IT SEZ) � 2nd Floor, G-Block,
Road 9, KIADB Export Promotion Area,
Whitefield, Opp Satya Sai Hospital,
Bengaluru 560066.
Contact Person: Prakash
For Future Reference.
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