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Exp Hiring For Client Tech Support Associate @ �Dell" in Delhi

About Company

Name: Dell


Job Details

Education: Any Graduate

Experience: 6 - 12 months

Job Location: Delhi

Job Description

Client Tech Support Associate
Provides technical guidance in activities associated with the identification, prioritization, and

resolution of reported problems by telephone.
Activities include recognition, research, isolation, resolution, and follow-up steps.

Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance

of personal computers utilizing experience and understanding of DELL MIS environment.
May prepare help desk incident reports and assist in hardware and software evaluation.

Involves use of problem management database and help desk system.

Candidate Profile

Candidate should possess Any degree from a recognised university.
6 Months to 2 years of relevant experience in a technical support role.
Candidates shoukd have  Working Knowledge of Operating Systems such as Windows 9x, XP, NT,

2000, Novell etc
Candidates shoukd have  Knowledge of troubleshooting PC Hardware
Net Typing speed of 32 words with 90% plus accuracy.
Required Skills Excellent Email and Voice and Accent Skills - English
Should have prior Basic technical.
Service Desk Experience would be added advantage
Basic Understanding of ITIL

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