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Exp Hiring For Client Tech Support Associate @ �Dell" in Delhi
About Company
Name: Dell
Website: www.dell.com
Job Details Education: Any Graduate
Experience: 6 - 12 months
Job Location: Delhi Job Description
Client Tech Support Associate
Provides technical guidance in activities associated with the identification, prioritization, and
resolution of reported problems by telephone.
Activities include recognition, research, isolation, resolution, and follow-up steps.
Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance
of personal computers utilizing experience and understanding of DELL MIS environment.
May prepare help desk incident reports and assist in hardware and software evaluation.
Involves use of problem management database and help desk system.
Candidate Profile
Candidate should possess Any degree from a recognised university.
6 Months to 2 years of relevant experience in a technical support role.
Candidates shoukd have Working Knowledge of Operating Systems such as Windows 9x, XP, NT,
2000, Novell etc
Candidates shoukd have Knowledge of troubleshooting PC Hardware
Net Typing speed of 32 words with 90% plus accuracy.
Required Skills Excellent Email and Voice and Accent Skills - English
Should have prior Basic technical.
Service Desk Experience would be added advantage
Basic Understanding of ITIL
Click Here To Apply
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