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Fresher Hiring For Technical Service Desk @ "Wipro" in Bangalore/Hyderabad/Pune

About Company

Name: Wipro

Website: www.wipro.com

Job Details:

Education: B.E/B.Tech/Any Degree

Experience: 0-4 Years

Job Location: Bangalore/Hyderabad/Pune

Walk-in On 2nd & 9th Feb 2019 Between 10:00 AM to 01:00 PM @ Bangalore/Hyderabad/Pune

Job Description:

Technical Service Desk

As a Senior Administrator, you should be able to handle first point escalation for all technical and

process issues.
   
Provide technical subject matter expertise wherever required. Ensure proper communication and

quick resolution as a crisis manager.
   
Plan and schedule Changes, Coordinating with different stakeholders.
   
Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined

for the engagement.
   
Perform Trend analysis, identify top few incidents and work with respective teams/individual to

minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and

monthly status reports.
   
Participate in business meetings with various stake holders on a need basis. Take corrective

actions based on the customer satisfaction surveys.
   
Able to work on Knowledge acquisition and updates to related documents

Skills

    
Candidates should possess B.E/B.Tech/Any Degree from a recognized university
    
Experience: Freshers/0-4 years
    
Mandatory Skills: TIS Service Desk
    
Desirable Skills: Language Skills: English Language

Contact Details:

Contact Name: Vishwa (9952901868)

Venue Address:

Date: 2 & 9 February 2019

Wipro,

SEZ Unit I & II Divyasree Technopark,

Kundalahalli, Whitefield,

Brookefield, Bangalore.

Venue Location: Hyderabad

Date: 2 February 2019


Wipro Ltd.,

Gachibowli, STPI,

Tower 4, 1st floor,

Hyderabad.

Venue Location: Pune

Date: 2 & 9 February 2019


Plot No.31 MIDC,

Pune Infotech Park,

Ph-2 Hinjewadi,

Pune, Maharashtra 411057

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