Fresher Hiring For Technical Service Desk @ "Wipro" in Bangalore/Hyderabad/Pune
About Company
Name: Wipro
Website: www.wipro.com
Job Details:
Education: B.E/B.Tech/Any Degree
Experience: 0-4 Years
Job Location: Bangalore/Hyderabad/Pune
Walk-in On 2nd & 9th Feb 2019 Between 10:00 AM to 01:00 PM @ Bangalore/Hyderabad/Pune
Job Description:
Technical Service Desk
As a Senior Administrator, you should be able to handle first point escalation for all technical and
process issues.
Provide technical subject matter expertise wherever required. Ensure proper communication and
quick resolution as a crisis manager.
Plan and schedule Changes, Coordinating with different stakeholders.
Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined
for the engagement.
Perform Trend analysis, identify top few incidents and work with respective teams/individual to
minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and
monthly status reports.
Participate in business meetings with various stake holders on a need basis. Take corrective
actions based on the customer satisfaction surveys.
Able to work on Knowledge acquisition and updates to related documents
Skills
Candidates should possess B.E/B.Tech/Any Degree from a recognized university
Experience: Freshers/0-4 years
Mandatory Skills: TIS Service Desk
Desirable Skills: Language Skills: English Language
Contact Details:
Contact Name: Vishwa (9952901868)
Venue Address:
Date: 2 & 9 February 2019
Wipro,
SEZ Unit I & II Divyasree Technopark,
Kundalahalli, Whitefield,
Brookefield, Bangalore.
Venue Location: Hyderabad
Date: 2 February 2019
Wipro Ltd.,
Gachibowli, STPI,
Tower 4, 1st floor,
Hyderabad.
Venue Location: Pune
Date: 2 & 9 February 2019
Plot No.31 MIDC,
Pune Infotech Park,
Ph-2 Hinjewadi,
Pune, Maharashtra 411057
For Future Reference.
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