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Fresher Hiring For Technical Service Desk @ "Wipro" in Bangalore

About Company

Name: Wipro

Website: www.wipro.com

Job Details:

Education: B.E/B.Tech/Any Degree

Experience: 0-1 Years

Job Location: Airoli/ Hyderabad / Pune

Walk-in to 27th Oct 2018 @ Guwahati/Hyderabad/ Mumbai

Job Description:

Technical Service Desk

Manage a team of Service Desk Analysts providing support across 247

Responsible for Service Levels ASA, Abandon, FCR etc. and managing team of 15-20 Analysts.

Delivery The incumbent is required to study the DD/transition documents and gain understanding

of customer business Contribute to KM activities create / edit SOP s based on any changes in the

Support environment.

Follow quality/security process defined for the engagement Independently handle escalated calls,

assist the customer to determine problems and provide resolutions on any customer care issues &

service problems, assess customer s needs.

Analysis of reports including process dashboards, team performance reports, initiating appropriate

action plans & initiate trainings.

Skills

Candidates should possess B.E/B.Tech/Any Degree from a recognized university

Experience: 0-1 years

Mandatory Skills: TIS Service Desk

Desirable Skills: Language Skills: English Language

Venue Address

Venue Location: Guwahati

Wipro Limited,

2nd Floor, Rajgarh Plaza,

Rajgarh Rd, Rajgarh, Lachit Nagar,

Guwahati, Assam 781003

Venue Location: Hyderabad


Wipro Ltd.,

Gachibowli, STPI,

Tower 4, 1st floor

Hyderabad.

Venue Location: Mumbai


Wipro Ltd,

7th Floor, A Wing,

Kensingtone Tower,

Hiranandani, Powai,

Mumbai.

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