For Latest Job Updates  
sreenutech.com
Home Govt Jobs IT Fresher Jobs IT Exp Jobs IT Walk-Ins MBA Jobs BPO Jobs Register Location FAQ’s Contact Us
Subscribe to Job Alerts
Your Email:

 Visit this group  


Search:
Fresher Hiring For Sr. Quality Analyst @ "WNS" in Gurgaon

About Company

Name: WNS

Website: www.wns.com

Job Details:


Education: Any Graduate

Experience: 1 - 4 Years

Job Location: Gurgaon/Delhi NCR

Walk-in On 17th to 19th Jan 2017 Between 11:00 AM Onwards @ Gurgaon

Job Description:

Sr. Quality Analyst

Perform Transaction Quality for Voice process and achieve the SLA targets

Provide constructive feedback to the representatives and ensure their improvement

Perform Root cause analysis and Action Plan for identified Errors

Conduct Team huddle and refresher session

Perform Calibration to identify the variance

Identify process improvement opportunities and projects

Reporting of Quality data to stakeholders

Be responsible to monitor the calls and provide feedback to specialists to deliver a high quality,

customer-driven, support service resolving customer enquiries at the first point of call wherever

possible.

Assist specialists in resolving any open requests for support, assistance, information on

upgrading etc.

Demonstrate ownership and willingness to resolve issues in a timely manner.

Support to Maintain and improve Customer Satisfaction by delivering against those initiatives that

have been identified as crucially important during each and every customer support engagement.

Interested Candidates may walk in with a copy of updated resume, a photograph and a valid id

proof at the below mentioned address:

Candidate Profile

Must be a graduate from UGC recognized University.

Minimum One  year experience in Customer Service (International Voice Profile)in call center

environment.

Experience working in a team environment, managing a diverse workload.

Outstanding verbal and written communication skills in English with Neutral accent

Flexible to work in 24*7 environment.

Preferred to have Quality domain Knowledge along with Quality tools

Familiar with MS Office (e.g. Basic command on Excel & power point)

Venue Address

WNS Global Services,
 
11th Floor, Tower A2& A3,
 
DLF IT SEZ World Tech Park,
 
Sector-30, NH-8, Silokhera, Gurgaon
 
Near Star Mall.


Click Here To Apply

 For Future Reference.

Submit Resume

Click Here to Upload Your Resume on Times

Click Here to Upload Your Resume To Get More Related Jobs

Note: Any Job Vacancies/Openings listed here in this website (Sreejobs.com) are verified and error free, before going to be published here. If any changes made by employers/interviewers after published here, Sreejobs.com is not responsible for such and any other consequences. We are not here to provide wrong information intentionally. Sreejobs.com will always try to provide good and genuine job vacancies information for job seeker.

Home | Register for Job Updates | Contact Us