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Fresher Hiring For Sr. Quality Analyst @ "WNS" in Gurgaon

About Company

Name: WNS


Job Details:

Education: Any Graduate

Experience: 1 - 4 Years

Job Location: Gurgaon/Delhi NCR

Walk-in On 17th to 19th Jan 2017 Between 11:00 AM Onwards @ Gurgaon

Job Description:

Sr. Quality Analyst

Perform Transaction Quality for Voice process and achieve the SLA targets

Provide constructive feedback to the representatives and ensure their improvement

Perform Root cause analysis and Action Plan for identified Errors

Conduct Team huddle and refresher session

Perform Calibration to identify the variance

Identify process improvement opportunities and projects

Reporting of Quality data to stakeholders

Be responsible to monitor the calls and provide feedback to specialists to deliver a high quality,

customer-driven, support service resolving customer enquiries at the first point of call wherever


Assist specialists in resolving any open requests for support, assistance, information on

upgrading etc.

Demonstrate ownership and willingness to resolve issues in a timely manner.

Support to Maintain and improve Customer Satisfaction by delivering against those initiatives that

have been identified as crucially important during each and every customer support engagement.

Interested Candidates may walk in with a copy of updated resume, a photograph and a valid id

proof at the below mentioned address:

Candidate Profile

Must be a graduate from UGC recognized University.

Minimum One  year experience in Customer Service (International Voice Profile)in call center


Experience working in a team environment, managing a diverse workload.

Outstanding verbal and written communication skills in English with Neutral accent

Flexible to work in 24*7 environment.

Preferred to have Quality domain Knowledge along with Quality tools

Familiar with MS Office (e.g. Basic command on Excel & power point)

Venue Address

WNS Global Services,
11th Floor, Tower A2& A3,
DLF IT SEZ World Tech Park,
Sector-30, NH-8, Silokhera, Gurgaon
Near Star Mall.

Click Here To Apply

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