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Fresher Hiring For Senior Quality Analyst @ "WNS" in Gurgaon

About Company

Name: WNS

Website: www.wns.com

Job Details:


Education: Any Graduate

Experience: 1 - 4 Years

Job Location: Gurgaon

Off-campus On 3rd to 6th Oct 2017 Between 10:00 AM Onwards @ Gurgaon

Job Description:

Senior Quality Analyst

Perform Transaction Quality for Voice process and achieve the SLA targets.

Provide constructive feedback to the representatives and ensure their improvement.

Perform Root cause analysis and Action Plan for identified Errors.

Conduct Team huddle and refresher session.

Perform Calibration to identify the variance.

Identify process improvement opportunities and projects.

Reporting of Quality data to stakeholders.

Be responsible to monitor the calls and provide feedback to specialists to deliver a high quality,

customer-driven, support service resolving customer enquiries at the first point of call wherever

possible.

Assist specialists in resolving any open requests for support, assistance, information on upgrading

etc.

Demonstrate ownership and willingness to resolve issues in a timely manner.

Support to Maintain and improve Customer Satisfaction by delivering against those initiatives that

have been identified as crucially important during each and every customer support engagement.

Candidate Profile:


Must be a graduate from UGC recognized University.

One to two year experience in Customer Service/Collection in call center environment.

Experience working in a team environment, managing a diverse workload.

Outstanding verbal and written communication skills in English with Neutral accent.

Flexible to work in 24*7 environment and environments.

Preferred to have Quality domain Knowledge along with Quality tools.

Familiar with MS Office (e.g. Basic command on Excel & power point).

Contact Details

Contact Name: Shakul Jain

Venue Address

WNS Global Services,

11th Floor, Tower A2& A3, DLF IT SEZ World Tech Park,

Sector-30, NH-8, Silokhera, Gurgaon, Near Star Mall.

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