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Fresher Hiring For Service Desk Engineer @ "Vodafone" in Bangalore
About Company
Name: Vodafone
Website: www.vodafone.com
Job Details:
Education: B.E/B.Tech/B.Sc
Experience: 0-2 Years
Job Location: Bangalore
Job Description:
Service Desk Engineer
Receiving, acquisition, forwarding, handling and closing-off of every description among compliance
with defined rules
Open tickets based on received phone calls, emails or fax
Monitor and track ticket system, email system, phone and fax for incoming Incidents and Requests
Enrich tickets with additional information if required and/or needed
Dispatch Incidents and Requests to next level of support including call out
Inform IMS (Incident Management and Support Team) via phone about Critical Incidents
Inform Incident or Request Originator about updates and progress
Review ticket answers from underlying support levels
Answer Incidents and Requests back to originator
Keeping customers informed on request status and progress till closure
Candidate Profile
B.Sc. or Computer Engineering or Computer Science 0 / 2 year IT experience
(Familiar with Service Desk/Helpdesk support field)
Excellent written and spoken English is a must Level 6) preferred
Organized for working in a global cooperative team environment
Click Here To Apply
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