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Exp Hiring For Software Engineer @ �Verizon" in Chennai
About Company
Name: Verizon Data Services Website: www.verizoninindia.verizon.com Job Details Education: BE/B.Tech/MCA/M.Sc/M.Tech/B.Sc Experience: 1-2 Years
Job Location: Chennai
Job Description
Software Engineer
The Global Customer Support Center will consist of Customer Support
Representatives (CSR) and Monitoring Analysts (MA)
CSR�s will answer all customer facing phone queues, accept and respond to all
customer emails, and will be primary ticket owners (first contact point for all clients)
MA�s will identify incidents via the �Alert Management System�, assign a CSR, and
engage the appropriate technical group for resolution
Primary interface for partner service desks
Phone ACD management
Responsible for efficiency gains in monitoring systems
MA/CSR should act as a tier .5 technician where he can be able to resolve repeated
incidents tickets with the given SOP in any (windows / UNIX / network) domain.
Candidate Profile
Engineer should have 1-2 years in the IT infrastructure customer support environment where he
handled global customer�s calls, email and alerts.
Engineer should possess very good communication in terms of listening, oral and written.
Engineer should have hands on experience in monitoring (HPOV / Sitescope / etc)
and ticketing tool (Remedy / etc)
Engineer should have experience working in 24/7 environment.
Engineer should have basic knowledge in Windows or UNIX or Network environment.
ITIL V3 foundation certification.
Click Here To Apply
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