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Exp Walk-in For Team Leader @ "VERTEX" in Hyderabad
About Company
Name: VERTEX Customer Solutions India Pvt Ltd
Website: www.vertexgroupindia.com
Job Details:
Education: Any Graduate
Experience: 2 - 6 years
Job Location: Hyderabad
Walk-in on 11th Feb to 16th Feb 2015 from 9:00 AM @ Hyderabad
Job Description:
Team Leader -(NonTechnical)
Minimum Qualifications Graduates/ Diploma 3 +years of Experience in voice process.
6 Months as a TL
Excellent Oral and Written Communication Skills and Interpersonal Skills.
Main Responsibilities Train, develop and deploy a Team of Sr CSA/CSAs.
Report and improve on performance levels of all team members, using a coaching enabling style at all times.
Schedule staff in line with expected call volumes/expected manning.
Collect, collate and analyze statistics relating to the output of the Centre then discuss with staff,
highlighting Their individual contribution to the collective effort.
To meet the customer service standards, remaining courteous, professional and polite at all times.
Attrition control.
Complete product knowledge and should be a subject matter expert.
Update customer information accurately on computerized/intranet.
Walk-in Address:
VERTEX Customer Solutions India Pvt Ltd.,
Banjarahills Rd. no.-01,Beside Sakshi Building,
Abhinandan Towers
Contact Name: Meenakshi Kumari
For Future Reference.
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