Fresher Hiring For L1 Senior Technical Support Associate @ "Unisys" in Hyderabad
About Company
Name: Unisys India Pvt. Ltd
Website: www.unisys.com
Job Details: Education: Any Graduate
Experience: 1 - 3 Years
Job Location: Hyderabad
Walk-in to 11th to 30th Sep 2018 Between 10:30 AM to 04:30 PM @ Hyderabad
Job Description:
L1 Senior Technical Support Associate
Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the
process requirements
Applies basic diagnostic techniques to identify problems, investigate causes and recommend
solutions to correct common failures
Escalates complex problems to the Remote Support Engineering staff or Field Engineering
Typically provides technical support for Internal and External customers
Escalates complex problems to higher level of expertise within organization
Responsible for providing the first-line of after-sales telephone technical support of hardware,
Operating Systems, sub-systems and/or applications for customers and/or employees
Key Qualifications:
Experience 1 to 3 Years (handling calls)
Excellent verbal and written communication.
Willingness and ability to work in shifts (24 x 7)
Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
Multitasking and coordination skills
Team Player
Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
Excellent judgment skills to be able to properly evaluate situations and immediately provide
effective solutions
Core Competencies:
Communication skills - written and verbal
Ability to work in a pressurized environment and able to deliver against a tight timescale
Act Independently and be self-motivated
Excellent Problem Solving and Customer Service Skills
Drive for results
Attention to Detail
Customer Centricity
Note: -
Immediate Joiners can apply
Provides one-month notice period
Candidates who already applied for this position in last one month need not apply.
Dont Send your resume to mail id . If you are interested Please do walk in to Unisys premises along
with your resume/CV and original Govt ID Proof except Pan Card.
Contact Details:
Contact Name: Srinivas
Contact Number: 040 39811232
Venue Address
Unisys India Pvt. Ltd.
DLF Cyber City,
Block II, 7th Floor,
Plot No. 129 to 132,
APHB Colony, Gachibowli,
Hyderabad 500 019
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