Your Name: Your Mobile No: Your Friend Mobile No: Close Fresher Hiring For Community Support Representative @ "Uber" in Gurugram About Company Name: Uber Website: www.uber.com Job Details: Education: B.E/B.Tech/Any degree Experience: 0-2 Years Job Location: Gurugram Job Description: Community Support Representative At Uber, providing amazing customer support that establishes trust for riders and driver partners� our community�is a core feature of our product experience. We invest in this mission and believe in providing the highest quality service executed in the smartest, most efficient way. Profile 1: Defect Reduction Constant evaluation and updating our training framework Design specific issue level video training content which could be digitally sent or included in in- person training Create content around IAH adoption Driving projects at GL and airports focused on reducing issues pertaining to professionalism, Cancellation and Waitlisting Uncovers new fraud techniques from the drivers and riders Profile 2: Competitor Analysis End to End comparison of IVR on all issue types, AHT, DSAT In-App Help � design, languages and vocabulary along with performance measurement Policy comparison on each issue type Explore other Support Mechanisms which could reduce costs or improve driver experience Create a driver feedback mechanism and operationalize it. Profile 3: Insight Generation Tickets and Call scrubbing activity to cull out insights from internal data Conducting experiments at Greenlight centres and Airports to gather ground level information Taking Driver Trips to gauge and understand the real-time issues Interview Process: Multiple Face-to-Face interviews Candidate Profile Education: All Graduates � 2017/2018 Batch (B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), B.Tech/B.E., BBA, BCA) Desired Experience: 0 to 2 years Excellent organizational skills, integrity, and follow-through on tasks Enjoyment from learning and looking for ways to innovate. You enjoy testing different support strategies and tracking results Excellent written and verbal communication skills including ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members Passion for helping others and creating support experiences that exceed users� expectations Experience in service, customer support, manufacturing or distribution in a high-volume and fast- paced environment is a plus Click Here To Apply Step-1 Click Here To Apply Step-2  For Future Reference. CLICK HERE TO UPLOAD YOUR RESUME TO GET MORE RELATED JOBS

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