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Fresher Hiring For System Support Analyst @ "ThoughtFocus" in Gurgaon

About Company

Name: ThoughtFocus


Job Details:

Education: B.E/B.Tech/MCA/BCA/B.Sc

Experience: Freshers

Job Location: Gurgaon

Job Description:

System Support Analyst

Become familiar with the underlying businesses and understand specific software applications to

effectively diagnose and resolve user reported issues

Collaborate with the entire team to find acceptable solutions to problems including crafting

communications to users

Work with support/product team to raise product bug fixes or enhancement requests

Maintain support ticket status within SLA guidelines

Identify tickets that will require more analysis and documentation, perform root cause analysis

Create support documentation that will be used to train other analysts in addition to the end users

Understand all outstanding bugs and enhancements within the system you are supporting

Link support tickets to specific bugs and enhancements, to highlight critical bugs and

enhancements for prioritization

Help support team create reports necessary to represent for accurate analysis of support issues

reported

Candidate Profile

Candidate must be a BCA/MCA/BSc(C.Sc)/BE(IT/ C.Sc) with experience in application support

Experience with troubleshooting software issues

Strong analytical, problem solving, organizational and planning skills

Excellent interpersonal skills; ability to interact with personnel at all levels

You must be customer service oriented with strong oral, verbal and written communication skills.

Prior experience in Financial services experience is a plus

Experience with Microsoft Excel is required

Willingness to take initiative and to follow through on projects;

Ability to work with cross-functional team

Click Here To Apply

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