Fresher Hiring For Support Analyst @ "ThoughtFocus" in Gurgoan
About Company
Name: ThoughtFocus
Job Details:
Education: BE/B.Tech/MCA/M Sc
Experience: Freshers
Job Location: Gurgoan
Job Description:
Support Analyst
Candidate should have completed BE/B Tech/MCA/M Sc from a recognised university.
Should have an aggregate of 60% through out academics.
Must have experience with troubleshooting software issues
Should have strong analytical, problem solving, organizational and planning skills
Must have excellent interpersonal skills; ability to interact with personnel at all levels
Must be customer service oriented with strong oral, verbal and written communication skills.
Should have prior experience in Financial services experience is a plus
Must have experience with Microsoft Excel is required
Should have willingness to take initiative and to follow through on projects;
Must have ability to work with cross-functional team
Must become familiar with the underlying businesses and understand specific software applications
to effectively diagnose and resolve user reported issues
Should collaborate with the entire team to find acceptable solutions to problems including crafting
communications to users
Must work with support/product team to raise product bug fixes or enhancement requests
Should maintain support ticket status within SLA guidelines
Must identify tickets that will require more analysis and documentation, perform root cause analysis
Should create support documentation that will be used to train other analysts in addition to the
end users
Must understand all outstanding bugs and enhancements within the system you are supporting
Must link support tickets to specific bugs and enhancements, to highlight critical bugs and
enhancements for prioritization
Must help support team create reports necessary to represent for accurate analysis of support
issues reported
For Future Reference.
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