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Fresher Hiring For Support Analyst @ "ThoughtFocus" in Gurgoan

About Company

Name: ThoughtFocus


Job Details:

Education: BE/B.Tech/MCA/M Sc

Experience: Freshers

Job Location: Gurgoan

Job Description:

Support Analyst

Candidate should have completed BE/B Tech/MCA/M Sc from a recognised university.

Should have an aggregate of 60% through out academics.

Must have experience with troubleshooting software issues

Should have strong analytical, problem solving, organizational and planning skills

Must have excellent interpersonal skills; ability to interact with personnel at all levels

Must be customer service oriented with strong oral, verbal and written communication skills.

Should have prior experience in Financial services experience is a plus

Must have experience with Microsoft Excel is required

Should have willingness to take initiative and to follow through on projects;

Must have ability to work with cross-functional team

Must become familiar with the underlying businesses and understand specific software applications

to effectively diagnose and resolve user reported issues

Should collaborate with the entire team to find acceptable solutions to problems including crafting

communications to users

Must work with support/product team to raise product bug fixes or enhancement requests

Should maintain support ticket status within SLA guidelines

Must identify tickets that will require more analysis and documentation, perform root cause analysis

Should create support documentation that will be used to train other analysts in addition to the

end users

Must understand all outstanding bugs and enhancements within the system you are supporting

Must link support tickets to specific bugs and enhancements, to highlight critical bugs and

enhancements for prioritization

Must help support team create reports necessary to represent for accurate analysis of support

issues reported

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