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Fresher Hiring For Callar/Quality Analyst @ "Technosoft Global" in Chennai

About Company

Name: Technosoft Global

Website: www.technosoft.com

Job Details:

Education: Any Graduate

Experience: 1-6 Years

Job Location: Chennai

Walk-in On 16th Mar 2019 Between 11:00 AM to 02:00 PM @ Chennai

Job Description:

Callar/Quality Analyst

AR Caller:

Experience: 1 to 4years

Reviews the work order

Follow-up with insurance carriers for claim status

Follow-up with insurance carriers to check status of outstanding claims

Receive payment information if the claims has been processed

Analyze claims in case of rejections

Ensure deliverables adhere to quality standards

Quality Analyst:


Experience: 3 to 5years (Must have QA experience)

Analyzing and sharing feedback of calls made by agents.

Identifying fatal errors and non-fatal errors impacting the process and take

corrective/preventive action

Monitor agents to identify errors, deviations & initiate corrective measures.

Provide actionable data to various internal support groups as needed.

Conduct feedback sessions with Agents.

Identify the gaps in current process & systems in order to improve overall quality of operations

Participate in design of quality standards.

Prepare and analyze internal and external quality reports for management staff review.

Venue Address

Technosoft Global Service Pvt Ltd

DLF IT Park,

5th Block, 4th Floor,

Ramapuram,

Chennai 600086

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