Fresher Hiring For Callar/Quality Analyst @ "Technosoft Global" in Chennai
About Company
Name: Technosoft Global
Website: www.technosoft.com
Job Details:
Education: Any Graduate
Experience: 1-6 Years
Job Location: Chennai
Walk-in On 16th Mar 2019 Between 11:00 AM to 02:00 PM @ Chennai
Job Description:
Callar/Quality Analyst
AR Caller:
Experience: 1 to 4years
Reviews the work order
Follow-up with insurance carriers for claim status
Follow-up with insurance carriers to check status of outstanding claims
Receive payment information if the claims has been processed
Analyze claims in case of rejections
Ensure deliverables adhere to quality standards
Quality Analyst:
Experience: 3 to 5years (Must have QA experience)
Analyzing and sharing feedback of calls made by agents.
Identifying fatal errors and non-fatal errors impacting the process and take
corrective/preventive action
Monitor agents to identify errors, deviations & initiate corrective measures.
Provide actionable data to various internal support groups as needed.
Conduct feedback sessions with Agents.
Identify the gaps in current process & systems in order to improve overall quality of operations
Participate in design of quality standards.
Prepare and analyze internal and external quality reports for management staff review.
Venue Address
Technosoft Global Service Pvt Ltd
DLF IT Park,
5th Block, 4th Floor,
Ramapuram,
Chennai 600086
For Future Reference.
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