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Exp Walk-in For Service desk Professionals @ "Tech Mahindra" in Hyderabad
About Company
Name: Tech Mahindra
Website: www.techmahindra.com
Job Details: Education: Any Graduate Experience: 1 - 2 years
Job Location: Hyderabad
Walk-in on 18th Jan & 19th Jan 2016 from 11:00 AM @ Hyderabad
Job Description:
Service desk Professionals
Candidate should possess Any degree in Computer Science or related technical field or equivalent
Respond quickly to all queries and incidents.
Manage incidents, including via telephone, Chat & email.
Documentation, recording & updating incident details in CRM tool.
Communication, alerting technical staff via assignments and escalating to Resolver group
Support & Classification, making an initial assessment into the nature of the incident, assessing the
severity, impact and risk.
Answering queries and resolution of straight forward incidents
Escalation of unresolved cases to next level application specialist teams.
Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.
Walk-in Address:
Tech Mahindra Ltd
Tower 2 -3rd floor RMG Block .
Plot Nos. 23 to 34 Hitec City, Madhapur,Hyderabad
R.R District,AP, India.Hyderabad,
Andhra Pradesh,India 500018
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