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Fresher Hiring For Service Desk Analyst @ "Tech Mahindra" in Bangalore
About Company
Name: Tech Mahindra Website: www.techmahindra.com
Job Details:
Education: Any Graduate
Experience: 1 - 4 Years
Job Location: Bangalore
Walk-in On 14th & 15th Dec 2017 Between 09:00 AM Onwards @ Bangalore
Job Description:
Service Desk Analyst
Basic knowledge on Service Desk with written and oral communication skills.
No certifications or in-depth Technical requirements are needed.
Candidates to be having experience of International Voice Process background.
Key Accountabilities:
Respond quickly to all queries and incidents. Manage incidents, including via telephone, Chat &
email.
Documentation, recording & updating incident details in CRM tool.
Communication, alerting technical staff via assignments and escalating to Resolver group.
Support & Classification, making an initial assessment into the nature of the incident, assessing the
severity, impact and risk.
Answering queries and resolution of straight forward incidents.
Escalation of unresolved cases to next level application specialist teams.
Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.
Closure, formally closing incidents.
Initial review and evaluation of the case.
Communicating major IT incidents to affected customers.
1st line application support and diagnosis.
Assisting the client with L1 and L1.5 Support activities.
Skills:
At least 1-6 years in Help Desk/Service Desk/ Tech support environment desirable or similar profile
from an International voice process.
Knowledge & Skills.
Fluent in English verbal and Nonverbal.
Excellent telephone skills.
Customer focused.
Ability to multi-task and prioritize workload.
Ability to adapt to continuously changing procedures and environment.
Team player with strong interpersonal skills.
Contact Details:
Contact Name: Soujanya N
Venue Address
Tech Mahindra Pvt Ltd,
45-47 KIADB Industrial Area, Building # ITC -4,
Reception 2nd floor, Conference room,
Electronic City Phase-2, Bangalore 560100.
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