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Fresher Hiring For Associate/Senior Associate @ "Tech Mahindra" in Hyderabad

About Company

Name: Tech Mahindra

Website: www.techmahindra.com

Job Details:


Education: Any Graduate

Experience: 0 - 2 Years

Job Location: Hyderabad

Walk-in On 10th to 30th May 2018 Between 10:00 AM to 02:00 PM @ Hyderabad

Job Description:

Associate/Senior Associate

Customer care specialists are responsible for handling calls from new and existing customers

regarding a variety of requests.

Using their knowledge of products or services as well as great customer service skills, these

professionals address issues, provide support and offer information, as needed, to keep customers

satisfied and retain business.

Specialists require an intimate knowledge of the products or services being sold, great

communication skills and sales experience.

The ability to cross-sell products is also essential and customer service is required.

Responsibilities:

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Determines requirements by working with customers.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;

implementing solutions; escalating unresolved problems.

Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Skills:

Excellent Communication Skills in English & Hindi/ Proficient in North Indian Hindi Language.

Typing Skills minimum 30 WPM with 85% accuracy & Basic System Navigation Skills, Ability to write,

read and speak English to suit business need, Decision Making, numerical ability & logical reasoning,

Troubleshooting, Customer Focus and Being Attentive.

Contact Details

Contact Name: Chandra Shekar

Venue Address

Tech Mahindra - Ohri towers,

Sebastian Road, Beside Centenary Baptist Church,

Near Clock Tower, Secunderabad.

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