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Exp Hiring For Team Member @ "TCS" in Kolkata

About Company

Name: Tata Consultancy Services (TCS)

Website: www.tcs.com

Job Details:

Education: BA/BSc/BCom/BBA


Experience: 1 - 4 Years

Job Location: Kolkata

Walk-in on 25th to 29th July 2016 Between 10:00 AM to 12:00 PM @ Kolkata

Job Description:

Team Member


To answer customer queries and manage customer expectations through interactions via

Web Chat and Emails.

To provide effective customer service such as handling complicated customer queries, issues,

complaints, and questions.

To maintain high standards of customer relations by maintaining achieving and maintaining superior

Quality standards.

To manage all daily tasks and duties related to the process with strict compliance to guidelines.

To keep abreast with constant changes in regulations and developments within the industry to help

customers most effectively and avoid repeat contacts.

Skills:

Excellent written and verbal communication skills.

Must be Customer Centric.

Must have an analytical bent of mind.

Excellent knowledge of basic computer skills.

Ability to take on stretch assignments and deliver under pressure.

Must be patient motivated towards work.

Willing to work on rotational shifts, weekly offs and exigencies arising out of business requirements.

Mandatory Documents:

Please carry any GOVT original ID (voters ID/ PAN CARD/ driving license) for your identity purpose.

Venue Address

Tata Consultancy Services,

9th Floor, Tower A1,

Unitech Infospace Gate 1,

New Town, Rajarhat, Kolkata.

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