|
|
Exp Hiring For Azure Technical Support @ "Sonata Software" in Hyderabad
About Company
Name: Sonata Software
Website: www.sonata-software.com
Job Details:
Education: Any Graduate
Experience: 3 - 8 Years
Job Location: Hyderabad
Walk-in on 16th July 2016 Between 10:00 AM to 01:00 PM @ Hyderabad
Job Description:
Azure Technical Support
Help customers adopt the services by providing lite advisory support on migration, architecture and
deployment topics by answering simple how to questions and for more complex asks, pointing
customers to the best self-service resources available online and when applicable, making partner
referrals via Pinpoint.
Help drive improved support CPE for customers using Microsoft Azure.
Conduct initial customer onboarding session to clarify how to get the most out of their Professional
Direct services purchase, along with helpful Azure onboarding self-service resources.
Serve as the primary contact for Professional Direct for Azure customers with reactive support
escalations, providing local business hours escalation assistance, advocacy and support (US, UK,
Canada).
As a global team, the role might need to be work in flexible hours and would require the individual to
work in customer time zones. Should be open for 24/7 Support model.
Quickly develop client relationships and trust, and ensure client/partner expectations are being set
and met.
Work in collaboration with multiple Microsoft teams including Azure Support, Depth Queues,
Operations, Engineering, and Commerce/Billing to drive resolution of escalated tickets.
Communicate escalation findings clearly and confidently to executive levels within the customer
and within Microsoft.
Listen to and communicate the voice of the customers within Microsoft.
Provide training and documentation feedback, updating role documentation as needed.
Venue Address
Sonata Information Technology Limited,
No 1-10-176,Begumpet Main road,
Opp Hyderabad Public School,
Hyderabad-500016.
For Future Reference.
Click Here to Upload Your Resume on Times
Click Here to Upload Your Resume To Get More Related Jobs
|
Note: Any Job Vacancies/Openings listed here in this website (Sreejobs.com) are verified and error free, before going to be published here. If any changes made by employers/interviewers after published here, Sreejobs.com is not responsible for such and any other consequences. We are not here to provide wrong information intentionally. Sreejobs.com will always try to provide good and genuine job vacancies information for job seeker.
|
|
