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Fresher/Exp Hiring For Customer Service Process @ "SiTel" in Hyderabad
About Company
Name: SiTel
Website: www.sitel.com
Job Details:
Education: Any Graduate
Experience: 0 - 2 Years
Job Location: Chennai
Walk-in On 17th Nov 2016 Between 12:00 PM to 06:00 PM @ Hyderabad
Job Description:
Customer Service Process
Deliver service and support to end-users using and operating automated call distribution phone
software, via remote connection or over the Internet.
Interact with customers to provide and process information in response to inquiries, concerns, and
requests about products and services.
Diagnose and resolve technical hardware and software issues involving internet connectivity, email
clients, IPTV, VOIP and more.
Follow standard processes and procedures.
Identify and escalate priority issues per Client specifications.
Redirect problems to appropriate resource.
Accurately process and record call transactions using a computer and designated tracking
software.
Offer alternative solutions where appropriate with the objective of retaining customers and clients
business.
Organize ideas and communicate oral messages appropriate to listeners and situations.
Follow up and make scheduled call backs to customers where necessary.
Stay current with system information, changes and updates.
Candidate Profile:
Candidate must have excellent comm skills in English.
Must be flexible for rotational shifts.
Other Bpo domain experiences with good comm skills are also preferred.
Venue Address
Sitel India (P) Ltd,
Ramanujam IT Park, Hardy towers,
1st Floor, C block, Rajiv Gandhi salai,
OMR road, Taramani, Chennai 600113,
Landmark: Opposite to Thiruvanmiyur railway station.
For Future Reference.
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