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Freshers Hiring For Quality Analyst @ "RedBus" in Bangalore
About Company
Name: RedBus
Website: www.redbus.in
Job Details:
Education: Any Graduate
Experience: 1 - 3 Years
Job Location: Bangalore
Walk-in On 25th & 26th Apr 2017 Between 10:00 AM to 01:00 PM @ Bangalore
Job Description:
Quality Analyst
Work with the Ops/call centre & Training team and take responsibility for offering the customers
the highest functional quality services.
Identify the knowledge gaps, process gaps & Language gaps and ensure documentation of the work
flow process.
Calibration within team and with TLs.
Prepare & Monitor reports and analyze trends to provide inputs for increasing productivity and
excellence.
Highlight corrective actions by doing data analysis to improve process efficiency.
Ability to do a Root Cause Analysis and action planning.
Work upon the action plans to improve data Quality scores and increasing customer delight levels.
Identifying the training requirements of each Team Member and providing for the same in the
appraisal sheets.
Knowledge of analytical tools, Quality concepts like ISO & Six sigma would be an added advantage.
Improving overall quality of service and increasing customer delight levels.
Achieving overall productivity and targets of the team.
Monitoring and maintaining quality of feedback to CCEs.
Initiate and Implement key initiatives for process improvement.
Ability to train on product/process and some basic soft skills.
Should be open for travel.
Overall experience of 3 4 Yrs in BPO industry and minimum 1 yr as quality analyst.
Venue Address
redBus (Ibibo Group Pvt. Ltd),
B1 Golden Enclave, Floor 1,
Corporate Block, Old Airport Road,
Bangalore- 560017.
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