Your Name: Your Mobile No: Your Friend Mobile No: Close Fresher Hiring For IT Service Desk @ "QuisLex" in Hyderabad About Company Name: QuisLex Website: www.quislex.com Job Details: Education: Any Graduate Experience: 2 - 4 Years Job Location: Hyderabad Walk-in On 17th to 20th Jul 2018 Between 12:00 PM to 03:00 PM @ Hyderabad Job Description: IT Service Desk This job role requires candidates to provide IT support on inbound calls, web tickets and chat. Receive and record technical and/or application support calls from end users. Record incident resolutions in the IT Help Desk tool. Manage service requests, software installations, new computer setups, upgrades, etc. Provide initial assessment of urgency and business impact on all support calls. Escalate to appropriate supervisor when needed and monitor progress on critical priority tickets. Follow-up with supervisor to support teams for timely completion of tasks. Ability to work independently and in a team environment. Ensuring responses and resolutions to all the incidents and service requests and daily updates and reports. Ability to communicate well with internal and external contacts. Skills: Strong knowledge and working experience on any industry best IT ticketing tools (remedy/service now/summit etc.). Experience and knowledge on end to end service desk operations. Strong knowledge on ITIL frame work. Knowledge in Windows Operating Systems. Ability to configure and troubleshooting MS Outlook 2007 or later. Good working knowledge of Windows, MS Office 2010 & internet technologies. Ability to handle basic hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely. Knowledge in TCP/IP and general Networking Issues. Strong Problem solving skills. Willing to work on rotational shifts and a 6-day working week. Certification on ITIL (Optional). Soft Skills: Strong communication skills, both verbal and written, in technical and non-technical topics; Ability to communicate effectively with individuals at all levels of responsibility. Ability to interface with QuisLex internal users and technical/IT staff. A proven problem solver with a can do attitude. Strong Analytical and communication skills. Venue Address QuisLex Legal Services, 2nd Floor, DHFLVC Silicon Towers, Madhapur Road, Kondapur, Hyderabad 500032, Landmark - Beside Minerva Grand.  For Future Reference. Click Here to Upload Your Resume on Times Click Here to Upload Your Resume To Get More Related Jobs

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