Fresher Hiring For Technical Support @ "Quatrro" in Gurugram
About Company
Name: Quatrro Website: www.quatrro.com
Job Details:
Education: Any Graduate
Experience: 0-2 Years
Job Location: Gurugram
Walk-in On 1st to 5th May 2018 Between 01:00 PM Onwards @ Gurugram
Job Description:
Technical Support
Handling web and chat based support for subscribers in a professional, timely, and efficient manner,
with a commitment towards good support experience and a positive resolution.
Managing multiple (at least 4 -5) remote support customer interactions simultaneously, with chat
as the medium of interaction, often for multiple partners and product offerings.
Demonstrating intermediate diagnostic, resolution and relationship-development skills in all
situations.
Thoroughly documenting all contact activity for each transaction, including detailed troubleshooting
steps and problem resolution in the call tracking system.
Effectively managing time in order to be available to work with customers, meet service delivery
goals, and provide the best possible experience for our subscribers.
Reporting new process issues that impact customers to management.
Remaining up to speed on new technologies, new issues (i.e. viruses, smart phones,
Windows 7 and Office 2007) and new product offerings without requiring traditional
classroom/courseware materials to integrate the materials successfully.
Up selling the technical support plans to Registered customers
Candidate Profile:
Any degree graduates
Candidate should be tech savvy with customer service orientation.
She/he should be able to manage multiple priorities while maintaining an unwavering commitment to
customer service and demonstrating �grace under pressure� in a fast-paced environment.
Additional requirements include good written communication skills
Venue Address
Quatrro Global Services Pvt Ltd
Plot 119, Udyog Vihar, Phase I,
Gurugram, Haryana -122015
For Future Reference.
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