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Fresher Hiring For Application Support Engineer @ "QuadLabs" in Gurgaon

About Company

Name: QuadLabs

Website: www.quadlabs.com

Job Details:

Education: Any Graduate/MCA

Experience: Freshers

Job Location: Gurgaon

Job Description:

Application Support Engineer

Provide first line of support to the customer 24*7.

Answers customer queries raised regarding the product.

Troubleshoot customer application software issues and follow ups till completion.

Understand the issue reported by the customer, analyze and report it in the reporting system.

Resolve support issues with a focus on root cause analysis to reduce recurring issues.

Work closely with the rest of the support team members to resolve issues quickly and efficiently.

Keep technical skills and product knowledge up to date through self efforts and internal training.

Maintain high level of customer satisfaction and product quality.

Candidate Profile:


Dynamic IT professionals with experience in Hardware Support, Desktop Support, and Technical

Support.

Can answer customer queries raised regarding the product.

Should have good observation and analyze skills in relation to issues.

Can handle multiple client Queries and shows courtesy even in pressure situation.

Ready to work in 24*7 rotational Shifts.

Skills:


Application Support /Technical Support.

Knowledge of IIS.

Administrative knowledge of windows 2003 and above.

Knowledge of SQL server– Database Management – Query execution – Administrative Tasks.

Server Management /Hardware Support/IIS.

Applicant with Programming (Development) background is more preferable.

Click Here To Apply

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