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Fresher Hiring For Voice Process/Help Desk @ "ProKarma" in Hyderabad

About Company

Name: ProKarma


Job Details:

Education: Any Graduate

Experience: 1-5 Years

Job Location: Hyderabad

Walk-in On 12th to 13th Jul 2018 at 03:00 PM Onwards @ Hyderabad

Job Description:

Voice Process/Help Desk

Receive inbound calls and emails.

Interface with the client Operations team during emergencies and coordinating field requirements

with suppliers.

Identify and escalate issues to next level.

Document all call information according to standard operating procedures.

Route calls to appropriate resources and departments.

Follow up on calls where necessary.

Effective usage of tools and software.

Adherence to process guidelines and procedures.

Excellent command in English language.

Venue Address

NSL SEZ, 1st Floor, Nsl Arena Towers,

Plot No 6, Survey No 1, IDE Uppal,

Hyderabad - 39

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