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Fresher Hiring For Customer Support & Operations Associate Calling/Email Process @ "Paytm" in Palakkad (Kerala)

About Company

Name: Paytm

Website: www.paytm.com

Job Details:

Education: B.E/B.Tech

Experience: 0-4 Years

Job Location: Noida

Walk in On 6th to 8th March 2019 Between 10:30 AM to 01:00 PM @ Noida

Job Description:

Customer Support & Operations Associate Calling/Email Process

Provide solution to customer queries via email or calls.

Monitor and enhance the performance of oneself in the areas of productivity, process adherence,

customer satisfaction, schedule adherence and employee satisfaction/ development.

Answering customer queries Email as well as calls.

RCA on process improvement part and share feedback with team.

RCA of escalation.

Handle any other associated task that might come up in the day-to-day affairs.

Floor support as per the process requirements.

Candidate Profile

Qualification Must be a graduate

Experience 0 to 4 Years

Should be a good leader & experience of working under pressure

Possess Strong communication & Interpersonal Skills.

Male Candidates Preferred.

Should be willing to work 6 days in a week

Good oral and written communication skills in both Hindi and English.

Going the extra step in ensuring customer delight.

Multitasker and able to handle multiple people/tasks at one time.

Proactive approach to problem identification.

Flexible to work in challenging working environment and extra working hours

Note:

Candidates who have attended interview in the last 3 months are not eligible to re-apply

Also, undergraduates are not eligible to apply.

Documents Required: Please carry two copies of your updated resume.

Venue Address:

Paytm Office,

F-1, Noida Sector -6,

Noida (U.P.)

Nearest Metro Station Noida Sector 15

Contact Person: Sheetal (HR)

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