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Exp Hiring For System Administrator @ "Oracle" in Bangalore/Hyderabad
About Company
Name: Oracle
Website: www.oracle.com
Job Details:
Education: B.E/B.Tech
Experience: 0-3 Years
Job Location: Bangalore
Job Description:
System Administrator
Respond to reported service issues (incidents) by handling in-bound SRs ensuring that the
customer�s problems are identified and documented using the Oracle Helpdesk application.
Identify any known incident resolutions using a knowledge management system
Apply identified resolutions to the incident and interact with the customer to ensure the incident
has been properly resolved
Ensure proper escalation of incidents to other GIT OU Support groups which cannot be resolved by
this role.
Liaise with regional Oracle University event scheduling teams to resolve events which have not
been scheduled correctly
Liaise with regional Oracle university teams and Global IT staff to identify and resolve classroom
desktop problems which may affect the readiness of a classroom prior to a class starting.
Work to defined GIT OU Support processes and quality guidelines.
Skills
A Bachelor�s degree in Computer Science, Engineering or equivalent
0-3 years of relevant experience in described field
Some experience of working in a support service environment desirable, but recent
graduates/freshers with appropriate skills are welcome to apply
Click Here To Apply
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