Fresher Hiring For Technical Support Trainee @ "OSI" in Hyderabad
About Company
Name: OSI
Website: www.osi.com
Job Details:
Education: B.E/B.Tech/BCA/BSc/BCom
Experience: Freshers
Job Location: Hyderabad
Job Description:
Technical Support Trainee
This Job Role is an INTERN/Trainee in the IT Global Helpdesk Process.
This role defines the critical Part of the IT Global Helpdesk which includes the complete Active
Directory access and also Admin Privileges to all the Applications within the IT Global Support
Boundaries along with account unlocks, password resets, New Hire WO, Termination WO, extension
WO, Modify WO, basic level Troubleshooting on all the Technical issues. She/he has to respond to the request either via mail, call, In person or Technician�s requests.
While handling the issues she/he is following quality guidelines and ensures that the issue is handled
with utmost care.
Handles in the best interest of both users and company
Candidate Profile
Graduate in B.E/B.Tech/BCA or BSc/BCom with windows operating system knowledge. Technical Support will be the 1st point of contact to all the technical needs of the users. Tech Support Executive must be willing to take up the most challenging IT issues of Employees and
learn towards excellence in the IT Domain. She/he has to respond to the request either via mail, call, in person or Technician�s requests. While handling the issues she/he is following quality guidelines and ensures that the issue is handled
with utmost care.
For Future Reference.
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