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Fresher Hiring For Associate System Engineer @ "NTT DATA" in Bangalore

About Company

Name: NTT DATA

Website: www.nttdata.com

Job Details:

Education: B.E/B.Tech/MCA

Experience: Freshers

Job Location: Bangalore

Job Description:

Associate System Engineer

Receiving Calls/Emails/Web tickets from end users (UK based) for services, inquiries and

problem notifications and log them into the ticketing tool.

Attempt resolution of tickets relating to end user computing equipment (desktops, laptops, office

applications, printers e.t.c)

Resolve incidents within prescribed time limits, if possible; otherwise, escalate to

appropriate Level 2 groups.

Triaging the tickets to different support groups based on category of the ticket

Following up on tickets and tracking them to closure

Providing sufficient and accurate information to users on the ticket status

 For Future Reference.

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