For Latest Job Updates  
sreenutech.com
Home Govt Jobs IT Fresher Jobs IT Exp Jobs IT Walk-Ins MBA Jobs BPO Jobs Register Location FAQ’s Contact Us
Subscribe to Job Alerts
Your Email:

 Visit this group  


Search:

Freshers Hiring For Trainee Customer Support Officer @ "Mphasis" in Pune

About Company

Name: Mphasis

Website: www.mphasis.com

Job Details:

Education: Any Degree


Experience: Freshers

Job Location: Pune

Job Description:

Trainee Customer Support Officer

Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s.

Logging incidents and service requests, categorizing and prioritizing them, and managing their life

cycle as per ITIL guidelines.

Update users about request status and close request when users are satisfied with solutions

Performing Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications,

Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.

Doing remote desktop troubleshooting.

Escalating complex incidents / requests to upstream technical groups.

Operating the computer, OS and Knowledge base navigation.


Candidate Profile

Candidates should possess Any Degree from recognized university

Must possess good product knowledge to identify opportunities to increase product density.

Should have excellent communication skills ( both written and verba)

Shift timings: UK shifts

Click Here To Apply

 For Future Reference.

Submit Resume

CLICK HERE TO UPLOAD YOUR RESUME TO GET MORE RELATED JOBS

Note: Any Job Vacancies/Openings listed here in this website (Sreejobs.com) are verified and error free, before going to be published here. If any changes made by employers/interviewers after published here, Sreejobs.com is not responsible for such and any other consequences. We are not here to provide wrong information intentionally. Sreejobs.com will always try to provide good and genuine job vacancies information for job seeker.

Home | Register for Job Updates | Contact Us