Freshers Hiring For Trainee Customer Support Officer @ "Mphasis" in Pune
Website: www.mphasis.comJob Details:
Education: Any Degree
Job Location: Pune
Trainee Customer Support Officer
Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s.
Logging incidents and service requests, categorizing and prioritizing them, and managing their life
cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions
Performing Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications,
Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
Doing remote desktop troubleshooting.
Escalating complex incidents / requests to upstream technical groups.
Operating the computer, OS and Knowledge base navigation.
Candidates should possess Any Degree from recognized university
Must possess good product knowledge to identify opportunities to increase product density.
Should have excellent communication skills ( both written and verba)
Shift timings: UK shifts
Click Here To Apply
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