For Latest Job Updates
Home Govt Jobs IT Fresher Jobs IT Exp Jobs IT Walk-Ins MBA Jobs BPO Jobs Register Location FAQ’s Contact Us
Subscribe to Job Alerts
Your Email:

 Visit this group  

Fresher Hiring For Technical Support Associate @ "Mphasis" in Pune

About Company

Name: Mphasis

Job Details:

Education: 12th/Any Degree

Experience: 0-4 Years

Job Location: Pune

Walk-in On 9th to 13th Apr 2018 Between 11:00 AM to 2:00 PM @ Pune

Job Description:

Technical Support Associate/ Technical Support Engineer (Service Desk)


Candidates with excellent communication skills (English) and customer handling skills.

Should possess technical knowledge and troubleshooting skills.

Process & Behavioral Skills.

Should be willing to work in shifts.

Technical Skills:

Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.

Logging incidents and service requests, categorizing and prioritizing them, and managing their life

cycle as per ITIL guidelines.

Update users about request status and close request when users are satisfied with solutions

Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related,

End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.

Remote desktop troubleshooting. Escalate complex incidents/requests to upstream technical groups

Venue Address

Mphasis Ltd,

Cluster C, Wing 2,

ground Floor, wing 2,

EON IT Park,

Kharadi, Pune.

Contact Person: Suruchi

 For Future Reference.

Submit Resume


Note: Any Job Vacancies/Openings listed here in this website ( are verified and error free, before going to be published here. If any changes made by employers/interviewers after published here, is not responsible for such and any other consequences. We are not here to provide wrong information intentionally. will always try to provide good and genuine job vacancies information for job seeker.

Home | Register for Job Updates | Contact Us