Fresher Hiring For Technical Support Associate @ "Mphasis" in Pune
About Company
Name: Mphasis
Job Details:
Education: 12th/Any Degree
Experience: 0-4 Years
Job Location: Pune
Walk-in On 9th to 13th Apr 2018 Between 11:00 AM to 2:00 PM @ Pune
Job Description:
Technical Support Associate/ Technical Support Engineer (Service Desk)
HSC/Graduate/Postgraduate
Candidates with excellent communication skills (English) and customer handling skills.
Should possess technical knowledge and troubleshooting skills.
Process & Behavioral Skills.
Should be willing to work in shifts.
Technical Skills:
Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
Logging incidents and service requests, categorizing and prioritizing them, and managing their life
cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions
Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related,
End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
Remote desktop troubleshooting. Escalate complex incidents/requests to upstream technical groups
Venue Address
Mphasis Ltd,
Cluster C, Wing 2,
ground Floor, wing 2,
EON IT Park,
Kharadi, Pune.
Contact Person: Suruchi
For Future Reference.
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