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Fresher Hiring For Technical Support Associate @ "Mphasis" in Pune

About Company

Name: Mphasis

Website: www.mphasis.com

Job Details:


Education: Any Graduate

Experience: 0 - 3 Years

Job Location: Pune

Walk-in On 3rd & 4th May 2018 Between 11:00 AM to 01:00 PM @ Pune

Job Description:

Technical Support Associate

Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.

Logging incidents and service requests, categorizing and prioritizing them, and managing their life

cycle as per ITIL guidelines.

Update users about request status and close request when users are satisfied with solutions.

Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related,

End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.

Remote desktop troubleshooting.

Escalate complex incidents / requests to upstream technical groups.

Candidate Profile:

5 days working 24* 7 shifts(including night shifts).

Any 2 Rotational offs.

9 Hours Login (including 1 Hour Break).

Excellent command on English (Verbal and Written).

Contact Details

Contact Name: Suruchi

Venue Dates

Mphasis, EON free zone,

Cluster C, Ground Floor, Wing 2,

Kharadi, Pune 411014.

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