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Freshers/Exp Walk-in For Service Desk @ "Microland" in Mumbai
About Company
Name: Microland Website: www.microland.co.in
Job Details:
Education: Any Graduate
Experience: 1 - 2 Years
Job Location: Mumbai
Walk-in On 5th to 7th Oct 2016 Between 01:00 PM to 05:00 PM @ Mumbai
Job Description:
Service Desk
Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional
manner.
Logging Tickets (Incident / Service Request / Information Query) for every user interaction
handled.
Providing first level support on Desktops, Peripherals, Outlook and Office automation products.
Route/Assign tickets to the appropriate support group, if necessary.
Identifying and escalating high-severity, priority issues.
Updating Pending Tickets with timely, precise, accurate updates.
Following-up with end users, if necessary, for closure of pending tickets.
Skills:
Should have experience in troubleshooting the Desktop, Laptops, & Peripherals.
Should be able to troubleshoot on Standard Applications, Windows Operating System and
proprietary applications for which Knowledge articles are available etc.
Should have good inter-personal and communication skills with the ability to deal with users at all
levels in an organization.
Customer Service Soft Skills - Active listening, Taking Ownership, Treating the customer with
courtesy.
Demonstrate respect for the customer and professionalism.
Proactive thinking.
Ability to meet deadlines and work well under pressure.
Should be ready to work in all shifts.
Venue Address
Microland Limited,
201, Phoenix House, A Wing,
S B Road, Lower Parel, Mumbai.
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