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Fresher/Exp Walk-in For Helpdesk Executive @ "Microland" in Mumbai
About Company
Name: Microland
Website: www.microland.co.in
Job Details:
Education: Any Graduate
Experience: 0 - 3 Years
Job Location: Mumbai
Walk-in On 27th Jan 2017 Between 10:00 AM to 05:00 PM @ Mumbai
Job Description:
Helpdesk Executive
Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial,
professional manner.
Call Received from customer, classify the issue and log the ticket in ticket tool.
Continue follow ups for Pending Calls.
Assigning call to Customer Support Engineer & updating call status.
Maintaining and preparing Pending call list on daily basis.
Maintain of daily timesheet.
Escalate incidents according.
Maintain updates of tickets in the tool.
Preparing and maintaining Monthly Reports.
Logging Tickets (Incident / Service Request / Information Query) for every user interaction
handled/ Voice process.
Route/Assign tickets to the appropriate support group, if necessary.
Identifying and escalating high-severity, priority issues.
Updating Pending Tickets with timely, precise, accurate updates.
Following-up with end users, if necessary, for closure of pending tickets.
Venue Address
Microland Ltd,
Phoniex House, 201 A wing, SB Road,
Lower Parel, Mumbai - 4000013.
For Future Reference.
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