Fresher Hiring For Desktop Support Engineers @ "Microland" in Gurgaon
About Company
Name: Microland
Website: www.microland.com
Job Details:
Education: Any Graduate
Experience: 0 - 2 Years
Job Location: Gurgaon
Walk-in On 23rd Feb 2019 Between 10:00 AM to 05:00 PM @ Gurgaon
Job Description:
Desktop Support Engineers
Should demonstrate good communication and interpersonal skills.
Minimum 6 months of experience required.
Must have sound troubleshooting knowledge of Operating systems (MS-XP, MS-Win 7 & 8).
Having exposure on Outlook/Lotus Notes, IT Asset, Hardware troubleshooting.
Should have sound knowledge of Email clients MS Exchange.
Should have fair knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting.
Should have fair knowledge of Anti-Virus Clients, Internet proxy, patch management etc.
Ensure desktop support internal processes and procedure are adhered to Manage incidents/ service
requests assigned to them till resolution/ execution.
Handle end user escalation effectively and involve DSS lead accordingly.
Route assign tickets to appropriate support group if necessary.
Identifying and escalating high priority, high severity issues.
Updating pending tickets with timely, precise and accurate updates.
Following up with end users, if necessary, for closure of pending tickets.
Following up with support groups, if necessary, for closure of pending tickets.
Creating and uploading knowledge article.
Provide support to ISG projects and ensure all assigned projects deliverables are completed as per
schedule.
Provide support to power users (Band6 & above)locally and remotely and resolve all issues on high
priority.
Contact Details:
Contact Name: Sridhar
Contact Number: +91 124 6754030
Venue Address
Microland Ltd., Ground Floor,
No. 6 & 7, Palm Court, Bata Chowk,
Sector 14, Gurgaon - 122001.
For Future Reference.
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