Fresher Hiring For Desktop Support Engineers @ "Microland" in Chennai
About Company
Name: Microland
Website: www.microland.co.in
Job Details:
Education: Any Graduate
Experience: 2 - 7 Years
Job Location: Chennai
Walk-in On 13th Jan 2019 Between 09:00 AM Onwards @ Chennai
Job Description:
Desktop Support Engineers
Resolve / fulfill incoming Service Desk incidents and requests from internal staff.
Provide IT support for many technologies (mostly Microsoft) to a wide user base.
Handling incoming telephone calls, emails and self-service tickets in a customer friendly and
professional manner.
Record all actions, conversations and work undertaken in the IT Service Management Tool (Service
Now).
Within Service Now, use the knowledge base for known errors and work around to aid diagnosis or
resolution.
Skills:
Graduate or equivalent qualification ideally in an IT related discipline.
12 months work experience for Service Desk Analyst in a Service Desk environment.
24 months work experience for Service Desk Analyst in a Service Desk environment.
Experience of Microsoft Windows 7 fault resolution.
Experience troubleshooting Microsoft Office 2010 suite.
Experience in working in a busy IT department.
Exceptional interpersonal skills, with a focus on listening, and questioning.
Exceptional oral and written communication skills.
Knowledge of basic desktop and laptop computer hardware and peripherals.
Working knowledge of active directory, MS exchange and MS Lync.
Proven experience resolving incidents quickly by using remote support tools.
Knowledge of ITIL Service Management best practices.
Contact Details:
Contact Name: Sridhar
Venue Address:
Mott MacDonald Regus Business Centre,
Olympia Technology Park, 3rd Floor,
Level 2, Altius Block 1, SIDCO Industrial Estate,
Guindy, Chennai - 600 032.
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