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Freshers Hiring For Trainee/Jr Executive @ "Konecranes" in Pune

About Company

Name: Konecranes

Website: www.konecranes.com

Job Details:


Education: B.E/B.Tech

Experience: 0-1 Years

Job Location: Pune

Job Description:

Trainee/Jr Executive – Global IT Support


Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking

approvals, assigning to L2/L3 support, follow up with them until closure.

Assessing the severity, impact and risk of incidents and escalating to the L2/L3 teams, whenever

required.

Adopt IT processes and policies during day to day support.

Handling IT project activities assigned to you.

Identify and communicate the problem areas based on the incoming incidents.

Assistance during User Acceptance Test

Candidate Profile

Bachelor’s Degree in computer/IT field

0-1 years of experience in Windows environment.

Good knowledge of OS, Network and Applications.

Familiarity with iOS, Android, Windows and other mobile operating systems

Knowledge on SCCM is preferred.

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