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Fresher Hiring For Customer Voice Support @ "Infosys" in Bangalore

About Company

Name: Infosys

Website: www.infosys.com

Job Details:

Education: B.E/B.Tech/Any degree

Experience: 0 3 Years

Job Location: Bangalore

Walk-in to 22nd Sep 2018 Between 10:00 AM to 01:00 PM @ Bangalore

Job Description:

Customer Voice Support

Receive and resolve inbound customer support queries via a phone queue or web tickets.

Handle and resolve customer queries via inbound phone calls, emails or web chat.

Provide support on non-technical inquiries

Maintain awareness of competitive activity and opportunities for product development

Support tasks include interpreting contractual obligations, invoices, process adherence, customer

migrations, and site administration functions.

Utilize other the customer service skills efficiently.

Research and resolve customer inquiries for the various products and services.

Effectively articulate necessary customer and non-technical information to customers

in a simple and concise manner.

Candidate Profile

Any graduate /PG (Freshers 2018 batch with no active backlogs)

0 3 years experience

Excellent communications skills (Written and spoken)

Willing to Work in 24/7 shifts

Willing to work for International Voice Process

Strong written and verbal communication skills

Strong analytical skills

Excellent time management skills

Problem solving and working through ambiguous situations

Attention to detail and accuracy

Exceptional customer service skills

Venue Address

Infosys BPM Ltd

#785, Ground Floor Axis Sai Jyoti

15th Cross 100 Feet Road

Sarakki, 1st Phase J P Nagar

Bengaluru
 
Landmark Sindhuri Convention Hall.

Contact Person:  Ankita/Ritu

Note: Please mention DS-Bhavana on top of your resume.

 For Future Reference.

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