Fresher Hiring For Customer Voice Support @ "Infosys" in Bangalore
About Company
Name: Infosys
Website: www.infosys.com
Job Details: Education: B.E/B.Tech/Any degree
Experience: 0 � 3 Years
Job Location: Bangalore
Walk-in to 22nd Sep 2018 Between 10:00 AM to 01:00 PM @ Bangalore
Job Description:
Customer Voice Support
Receive and resolve inbound customer support queries via a phone queue or web tickets.
Handle and resolve customer queries via inbound phone calls, emails or web chat.
Provide support on non-technical inquiries
Maintain awareness of competitive activity and opportunities for product development
Support tasks include interpreting contractual obligations, invoices, process adherence, customer
migrations, and site administration functions.
Utilize other the customer service skills efficiently.
Research and resolve customer inquiries for the various products and services.
Effectively articulate necessary customer and non-technical information to customers
in a simple and concise manner.
Candidate Profile
Any graduate /PG (Freshers 2018 batch with no active backlogs)
0 � 3 years experience
Excellent communications skills (Written and spoken)
Willing to Work in 24/7 shifts
Willing to work for International Voice Process
Strong written and verbal communication skills
Strong analytical skills
Excellent time management skills
Problem solving and working through ambiguous situations
Attention to detail and accuracy
Exceptional customer service skills
Venue Address
Infosys BPM Ltd
#785, Ground Floor Axis Sai Jyoti
15th Cross 100 Feet Road
Sarakki, 1st Phase J P Nagar
Bengaluru
Landmark � Sindhuri Convention Hall.
Contact Person: Ankita/Ritu
Note: Please mention DS-Bhavana on top of your resume.
For Future Reference.
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