Fresher Hiring For Customer Voice Support @ "Infosys" in Bangalore
About Company
Name: Infosys Website: www.infosys.com
Job Details:
Education: B.E/B.Tech/Any Graduate
Experience: 0 – 2 Years
Job Location: Bangalore
Walk-in On 17th Jul 2018 at 10:00 AM @ Bangalore
Job Description:
Customer Voice Support
Receive and resolve inbound customer support queries via a phone queue or web tickets.
Handle and resolve customer queries via inbound phone calls, emails or web chat.
Provide support on non-technical inquiries
Maintain awareness of competitive activity and opportunities for product development
Support tasks include interpreting contractual obligations, invoices, process adherence, customer
migrations, and site administration functions.
Utilize other the customer service skills efficiently.
Research and resolve customer inquiries for the various products and services
Effectively articulate necessary customer and non-technical information to customers in a simple
and concise manner.
Must meet or exceed individual performance goals and metrics focused on providing customer
support.
Candidate Profile
Any graduate /PG (Freshers 2018 batch with no active backlogs)
Excellent communications skills (Written and spoken)
Willing to Work in 24/7 shifts
Willing to work for International Voice Process
Strong written and verbal communication skills
Good PC skills.
Good customer convincing skills
Strong analytical skills
Excellent time management skills
Problem-solving and working through ambiguous situations
Attention to detail and accuracy
Exceptional customer service skills
The candidate should carry below-mentioned documents in Original:
10Th, 12Th, Graduation and Post-Graduation (Mark Sheet and Certificate).
2 Color Passport Size Photographs.
ID Proof Pan Card, Driving License, Voters ID, Ration Card, Bank Passbook with Photograph
(Nationalized Bank) and Passport.
The previous Employer Relieving Letter or Experience Letter. (If Any)
Current Employer Appointment Letter and Salary Slips (Last 2 – 3 Months) (If any)
Venue Address
Infosys BPM Ltd
Salarpuria Info Zone,
Infosys BPM LTD,
E-city Phase 1
Bangalore 560100
Contact Person: DS Monica
For Future Reference.
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