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Fresher Hiring For Customer Voice Support @ "Infosys" in Bangalore

About Company

Name: Infosys

Website: www.infosys.com

Job Details:

Education: B.E/B.Tech/Any Graduate

Experience: 0 2 Years

Job Location: Bangalore

Walk-in On 17th Jul 2018 at 10:00 AM @ Bangalore

Job Description:

Customer Voice Support

Receive and resolve inbound customer support queries via a phone queue or web tickets.

Handle and resolve customer queries via inbound phone calls, emails or web chat.

Provide support on non-technical inquiries

Maintain awareness of competitive activity and opportunities for product development

Support tasks include interpreting contractual obligations, invoices, process adherence, customer

migrations, and site administration functions.

Utilize other the customer service skills efficiently.

Research and resolve customer inquiries for the various products and services

Effectively articulate necessary customer and non-technical information to customers in a simple

and concise manner.

Must meet or exceed individual performance goals and metrics focused on providing customer

support.

Candidate Profile

Any graduate /PG (Freshers 2018 batch with no active backlogs)

Excellent communications skills (Written and spoken)

Willing to Work in 24/7 shifts

Willing to work for International Voice Process

Strong written and verbal communication skills

Good PC skills.

Good customer convincing skills

Strong analytical skills

Excellent time management skills

Problem-solving and working through ambiguous situations

Attention to detail and accuracy

Exceptional customer service skills

The candidate should carry below-mentioned documents in Original:

10Th, 12Th, Graduation and Post-Graduation (Mark Sheet and Certificate).

2 Color Passport Size Photographs.

ID Proof Pan Card, Driving License, Voters ID, Ration Card, Bank Passbook with Photograph

(Nationalized Bank) and Passport.

The previous Employer Relieving Letter or Experience Letter. (If Any)

Current Employer Appointment Letter and Salary Slips (Last 2 3 Months) (If any)

Venue Address

Infosys BPM Ltd

Salarpuria Info Zone,

Infosys BPM LTD,

E-city Phase 1

Bangalore 560100

Contact Person:  DS Monica

 For Future Reference.

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