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Exp Hiring For Software Engineer @ "Informatica" in Bangalore

About Company

Name: Informatica

Website: www.informatica.com

Job Details:

Education: B.E/B.Tech

Experience: 1+ years

Job Location: Bangalore

Job Description:

Software Engineer

Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing

the problem, and resolving the issue

Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in

the immediate future and for the longer term.

Analysis of exceptions and logs to isolate root cause and help in product’s usability and improve

end-user experience

Ensure that knowledge management and data capture processes are adhered to and encourage

and help convert technical solutions are converted to Knowledge base articles

Approaching complex technical issues with varying perceptions and making use of opportunities to

create and implement productivity tools

Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.

Additionally, this individual will manage communications to customers at all levels to maintain

positive relationships

Understands impact of work on the feature/product/team

Continuously enhancing knowledge through trainings and e-learning courses

Candidate Profile

Bachelorís Degree in Computer Science, Information Systems or a related technical discipline

Experience either as a technical support engineer for enterprise application or as an implementation

consultant, with experience in front-line contact with customers/Clients

via phone and e-mail. Experience in second and/or third line support is an advantage.

1+ years of experience in database and operating systems like Linux

Excellent grasp of relational database management theory and practice.

Strong understanding of relational databases like Oracle, SQL Server, MySQL

Excellent Analytical skills and strong attention to details.

Excellent Communication skills.

Must possess critical thinking, problem solving, and decision-making skills.

Excellent interpersonal and collaborative skills.

Experience/Familiarity with HDFS concepts, Hadoop distributions (Cloudera or Horton Works), Hive

and familiar with configuration of HDFS is an added advantage

Experience/Familiarity with Kerberos concepts and authentication

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