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Fresher Hiring For Technical Support Engineer @ "Indegene" in Bangalore

About Company

Name: Indegene

Website: www.indegene.com

Job Details:

Education: Any Graduate

Experience: 1 - 2 Years

Job Location: Bangalore

Walk-in to 18th to 21st Sep 2018 Between 09:00 AM to 11:00 AM @ Bangalore

Job Description:

Technical Support Engineer

Experience working in a 24 x 7 Customer service environment.

Provide exceptional customer service to our rapidly growing customer base.

Replicating and troubleshooting product and technical issues faced by client for speedy resolution.

Taking ownership of technical issues, understanding customer requirements and work within

escalation process to resolve more advanced issues.

Support and resolve incidents and problem tickets over phone/ email/WebEx with SLA defined.

Collaborate with engineering team to understand product and project requirements.

Skills:

Any Graduate with 0 to 2 year experience in customer support.

Excellent communication- for voice and email support.

Good interpersonal and analytical skills.

Good customer service skills with ability to learn technical concepts.

Troubleshooting knowledge of internet connectivity issues.

Strong computer skills with good understanding of best practices.

Willing to work in rotations shifts.

Contact Details

Contact Name: Hari

Contact Number: 080-4674-4567

Venue Address

Indegene Private Limited,

Manyata Embassy Business Park, Ground Floor,

Aspen Block, G4, Nagawara Outer Ring Road, Bangalore - 560 045.

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