Fresher Hiring For Technical Support Representative @ "IBM" in Chennai
About Company
Name: IBM
Website: www.ibm.com
Job Details:
Education: B.E/B.Tech/Any Degree
Experience: Freshers
Job Location: Bangalore
Walk-in to 27th Oct 2018 at 09:00 AM @ Chennai
Job Description:
Technical Support Representative
Candidates should possess B.E/B.Tech/Any Degree
2016, 2017 & 2018 Passed Out Graduate Students
0 to 2 years of experience with good communication skills
Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
Ability to work well in a fast-paced environment
Demonstrable ability to handle various tasks or projects with changing priorities
Time management and prioritization skills.
Utilize available time efficiently in order to achieve effective and efficient results
Ability to assemble a complete and accurate problem/symptom description of reported issues.
Ability to successfully solve problems and narrow down reported issues, identify root causes, and
find creative solutions to effectively address customer concerns.
Ability to listen to and work with customers in real-time to resolve issues.
Knowledge in commercially standard software applications and major desktop operating systems.
Documents to be carried for the event (original & one set of photocopies):
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where challenged
and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions
to the table, there�s no limit to what you can accomplish here. Join us and Do your Best Work Ever.
Be part of a team of technical experts, motivated by a desire to facilitate customers and be
responsible for providing voice support to IBM Internal End Users and External
Commercial Account End Users across North America, EMEA and Asia-Pacific.
Handling complex customer scenarios, documenting solutions, and effectively providing dependable
and timely resolution to all product related technical issues experienced by customers
Providing remote Infrastructure support delivery and performing problem cause analysis
Collaborating with fellow support colleagues and other internal organizations to provide superior
customer service
Acting as a customer advocate by working directly with customers on high priority issues to deliver
timely resolution and capture customer feedback to influence process/product improvements.
Anticipating customer needs and effectively addressing concerns related to their issue or resolution
Providing direct technical assistance to customers via phone, email, and chat.
Venue Address
Saveetha Engineering College(Nalli Arangam)
Thandalam
Opposite Chembarambakkam Lake
Chennai-Bangalore National Highways,
Chennai, Tamil Nadu 602105
For Future Reference.
CLICK HERE TO UPLOAD YOUR RESUME TO GET MORE RELATED JOBS
|