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Fresher Hiring For Technical Support Representative @ "IBM" in Chennai

About Company

Name: IBM


Job Details:

Education: B.E/B.Tech/Any Degree

Experience: Freshers

Job Location: Bangalore

Walk-in to 27th Oct 2018 at 09:00 AM @ Chennai

Job Description:

Technical Support Representative

Candidates should possess B.E/B.Tech/Any Degree

2016, 2017 & 2018 Passed Out Graduate Students

0 to 2 years of experience with good communication skills

Ensure that urgent customer issues are resolved in the most timely and effective manner possible.

Ability to work well in a fast-paced environment

Demonstrable ability to handle various tasks or projects with changing priorities

Time management and prioritization skills.

Utilize available time efficiently in order to achieve effective and efficient results

Ability to assemble a complete and accurate problem/symptom description of reported issues.

Ability to successfully solve problems and narrow down reported issues, identify root causes, and

find creative solutions to effectively address customer concerns.

Ability to listen to and work with customers in real-time to resolve issues.

Knowledge in commercially standard software applications and major desktop operating systems.

Documents to be carried for the event (original & one set of photocopies):

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where challenged

and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions

to the table, there’s no limit to what you can accomplish here. Join us and Do your Best Work Ever.

Be part of a team of technical experts, motivated by a desire to facilitate customers and be

responsible for providing voice support to IBM Internal End Users and External

Commercial Account End Users across North America, EMEA and Asia-Pacific.

Handling complex customer scenarios, documenting solutions, and effectively providing dependable

and timely resolution to all product related technical issues experienced by customers

Providing remote Infrastructure support delivery and performing problem cause analysis

Collaborating with fellow support colleagues and other internal organizations to provide superior

customer service

Acting as a customer advocate by working directly with customers on high priority issues to deliver

timely resolution and capture customer feedback to influence process/product improvements.

Anticipating customer needs and effectively addressing concerns related to their issue or resolution

Providing direct technical assistance to customers via phone, email, and chat.

Venue Address

Saveetha Engineering College(Nalli Arangam)


Opposite Chembarambakkam Lake

Chennai-Bangalore National Highways,

Chennai, Tamil Nadu 602105

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