Fresher Hiring For Technical Support Associate @ "IBM" in Bangalore
About Company
Name: IBM
Website: www.ibm.com
Job Details:
Education: B.E/B.Tech
Experience: 0-2 Years
Job Location: Bangalore
Job Description:
Technical Support Associate
As a Technical Support Associate you would be responsible for providing voice support to IBM
Internal End Users and External Commercial Account End Users across North America,
EMEA & Asia-Pac.
Candidate Profile
The job will require you to handle inbound calls/emails/chats regarding technical issues for end
users �
Remote Infrastructure support delivery
Perform problem cause analysis
Collaborate with fellow support colleagues and other internal organizations to provide superior
customer service
Skills
Bachelor�s Degree
0 to 2 years of experience with proven communication skills
Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
Ability to work well in a fast paced environment
Proven ability to manage multiple tasks or projects with changing priorities.
Time management and prioritization skills.
Utilize available time efficiently in order to achieve effective and efficient results
Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find
creative solutions to effectively address customer concerns.
Ability to listen to and work with customers in real-time to resolve issues.
Knowledge in commercially standard software applications and major desktop operating systems.
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