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Fresher Hiring For Technical Support Associate @ "IBM" in Bangalore/Hyderabad

About Company

Name: IBM


Job Details:

Education: B.E/B.Tech

Experience: 0-2 Years

Job Location: Bangalore/Hyderabad

Job Description:

Technical Support Associate

Be part of a team of technical experts, motivated by a desire to facilitate customers and be

responsible for providing voice support to IBM Internal End Users and External Commercial Account

End Users across North America, EMEA and Asia-Pacific.

Handling complex customer scenarios, documenting solutions, and effectively providing dependable

and timely resolution to all product related technical issues experienced by customers

Providing remote Infrastructure support delivery and performing problem cause analysis

Collaborating with fellow support colleagues and other internal organizations to provide superior

customer service

Anticipating customer needs and effectively addressing concerns related to their issue or resolution

Providing direct technical assistance to customers via phone, email, and chat.

Candidate Profile

Bachelor�s Degree (B.E/B.Tech)

Minimum 0 to 2 years of experience in Technical Support role

Ensure that urgent customer issues are resolved in the most timely and effective manner possible.

Experience to work well in a fast-paced environment and demonstrable ability to handle various

tasks or projects with changing priorities.

Utilize available time efficiently in order to achieve effective and efficient results

Demonstrate the ability to assemble a complete and accurate problem/symptom description of

reported issues.

Proven knowledge to successfully solve problems and narrow down reported issues, identify root

causes and find creative solutions to effectively address customer concerns.

Knowledge in commercially standard software applications and major desktop operating systems.

 For Future Reference.

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