Fresher Hiring For Technical Support Associate @ "IBM" in Bangalore/Hyderabad
About Company
Name: IBM
Website: www.ibm.com
Job Details:
Education: B.E/B.Tech
Experience: 0-2 Years
Job Location: Bangalore/Hyderabad
Job Description:
Technical Support Associate
Be part of a team of technical experts, motivated by a desire to facilitate customers and be
responsible for providing voice support to IBM Internal End Users and External Commercial Account
End Users across North America, EMEA and Asia-Pacific.
Handling complex customer scenarios, documenting solutions, and effectively providing dependable
and timely resolution to all product related technical issues experienced by customers
Providing remote Infrastructure support delivery and performing problem cause analysis
Collaborating with fellow support colleagues and other internal organizations to provide superior
customer service
Anticipating customer needs and effectively addressing concerns related to their issue or resolution
Providing direct technical assistance to customers via phone, email, and chat.
Candidate Profile
Bachelor�s Degree (B.E/B.Tech)
Minimum 0 to 2 years of experience in Technical Support role
Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
Experience to work well in a fast-paced environment and demonstrable ability to handle various
tasks or projects with changing priorities.
Utilize available time efficiently in order to achieve effective and efficient results
Demonstrate the ability to assemble a complete and accurate problem/symptom description of
reported issues.
Proven knowledge to successfully solve problems and narrow down reported issues, identify root
causes and find creative solutions to effectively address customer concerns.
Knowledge in commercially standard software applications and major desktop operating systems.
For Future Reference.
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