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Fresher Hiring For Technical Support Associate @ "IBM" in Hyderabad

About Company

Name: IBM

Website: www.ibm.com

Job Details:


Education: B.E/B.Tech/Any Degree

Experience: 0-4 Years

Job Location: Hyderabad

Job Description:

Technical Support Associate

Involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users

and External Commercial Account End Users across NA, EMEA & AP

Handling inbound calls/emails/chats resolving technical issues for end users

Proficient in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN

Proficient in Understanding of operating systems, Windows 2000/NT/XP configuration options and

troubleshooting

Ability to identify basic hardware parts and awareness of basic hardware concepts

User level familiarity with at least one e-mail client Outlook, Notes etc.

Skilled in commercially standard software applications and major desktop operating systems

Awareness of basic networking concepts and technologies

Questioning/probing skills, as relevant to the issue and level of the caller

Candidate Profile

Any Graduates 2016, 2017 & 2018 (only those who have completed the exams and are awaiting

results with no previous backlogs)

0-4 Years experience, good technical skills and Fluency in English.

Fluency in English Communications Skills (both spoken and written) / soft skills

Shifts: Shifts will be 247 in nature and can vary depending on geographies supported

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