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Freshers hiring For Technical Support Associate @ �IBM" in Bangalore/Hyderabad
About Company
Name: IBM
Website: www.ibm.com
Job Details:
Education: B.E/B.Tech/Diploma
Experience: Freshers
Job Location: Bangalore/Hyderabad
Job Description:
Technical Support Associate
Candidates should possess Bachelor's Degree/ Diploma (Minimum 15 Years of formal education)
Candidate will be involved in providing Voice & E-Mail Technical Help Desk Services support to IBM
Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
The job will require you to handle inbound calls / emails / chats regarding technical issues for end users
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client - Outlook, Notes etc.
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller
Shifts will 24x7 in nature and can vary depending on geographies supported (including night shifts)
Fluent Communication skills
Click Here To Apply
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