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Freshers & Exp Walk-in For Technical Support Associate @ �IBM" in Bangalore/Hyderabad
About Company
Name: IBM
Website: www.ibm.com Job Details Education: Any Graduate/PG/Diploma
Experience: 0 - 4 Years
Job Location: Bangalore/Hyderabad Walk-in On 13th & 20th Apr 2014 Between 1:00 PM to 4:00 PM(Weekdays) 10:00 AM to 2:00 PM (Weekends) @ Bangalore/Hyderabad
Job Description
Technical Support Associate
Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account
End Users across North America, EMEA & AP. The job will require you to handle inbound calls /
emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery.
Perform problem cause analysis.
Resolve routine customer problem.
Ability to Identify Opportunity & Implement Process Improvements.
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.
Understanding of operating systems.
Eligibility Criterion
Freshers/ (Experienced up to 4yrs)
Bachelor's Degree/ Diploma (12+3) -15 Years education Mandatory.
Fluency in Communications Skills (both spoken and written)/ soft skills
Excellent Communication skills
Additional Information
Working in Rotational shifts is a mandate. Candidates applying and selected for the job will be
expected to work in Rotational shifts - including evening and night shifts. Shifts will 24x7 in nature
and can vary depending on geographies supported.
Walk-in Address
IBM India Private Limited,
Embassy Golf Links . D Block .
Bangalore 560071
(Or)
IBM India Pvt Ltd, IBM Tower,
3B, MindSpace, Survey No. 64,
APIIC Software Layout, Madhapur,
Hyderabad-560081
Click Here For Details
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