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Fresher/Exp Hiring For Service Desk @ "HeadStrong" in Noida

About Company

Name: HEADSTRONG SERVICES INDIA PRIVATE LIMITED

Website: www.headstrong.com

Job Details:

Education: Any Graduate

Experience: 0-3 Years

Job Location: Noida


Job Description:

Service Desk

Support front office users re: L1/L2 software & hardware

Support market data applications (e.g. BB terminals, Reuters).

Interact with 3rd party vendors & other IT groups on activities related to trading floor applications

(e.g. Deal Hub upgrades, ION, Orchestrade)

Create tickets in HPSC

L1/L2 support for end user computing (e.g. phones, blackberry, desktop, laptop, VM)

Application installs, configuration,

End user communication to designated groups on upgrades, issues etc.

Monitoring for trends & escalate if issues (e.g. desktop patching causing issues, application URL

errors, Blackberry outages, network latency)

Escalation of issues to wider IT group if unable to resolve

Excellent communication skills

Early joiners preferred

24*7 Shifts


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